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How to retrieve back my paid account?

Jasmin07
Newcomer
Newcomer

‎2023-08-07 01:40 AM - last edited on ‎2023-08-11 01:56 PM by Community Moderator | Employee

How to retrieve back my paid account? after I send forgot password my paid account become basic free account 

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-08-10 07:17 AM - edited ‎2023-08-10 07:17 AM

Hi @Jasmin07 I would ensure that you are able to re-assign the license at https://zoom.us/account/user#/ IF you have licenses available to you. If not, your plan type maybe expired... for further questions, I would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here. 

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