I use paid Zoom so that it is HIPAA compliant. However, despite repeated e-mails for the last month, I cannot get in touch with the Sales team to sign a BAA (which I was told is who I need to contact after first trying a Support ticket). Has anyone ever just not heard back from Zoom about something so important? Do I need to cancel my account and start a new one to get the attention of the sales team? Any ideas or help here?
I appreciate it! The link you provided does not provide a ticket number although I have used it 3 times.
Should I submit a new help request? I previously submitted a request (TS044586) that mentioned that I need a BAA, but we only focused on more urgently removing a feature I didn't need (educational account status).
Good morning!
I checked ticket TS0445486 and see that the lock-out was resolved and a phone number + extension was provided for contacting Sales. There is also a Contact Sales form you can use.
The instructions below were provided through ticket BIL0351662. Did you also try this?
1. Please log in to Zoom.us
2. Click Plans and Billing and Plan Management.
3. Click View More Products then scroll down.
4. Enable the Business Association Agreement.
Reference: HIPAA Business Associate Agreement (BAA)
If neither option to contact sales has received a response, I will do my best to get you through to them.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
