How to downgrade from zoom one pro to a free account... without cancelling my account

[alex36]

Hello,

I want to downgrade from zoom one pro to the free plan. I still want to use my account on the free plan. 

How do I downgrade? 

[Bort]

Hi @alex36 

Instructions for cancelling your Zoom subscription can be found here: https://support.zoom.us/hc/en-us/articles/203634215-Canceling-your-subscription

This will only cancel your paid subscription and will not deactivate your entire account. 

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

[scafgconvention]

This does not work for my account.  When I hover the pointer over the "Cancel Plan" button, I get a red circle with a line through it.  I am the owner of the account.

[salvatorip18]

do I receive reimbursement of the plan paid if I need to downgrade?