How to disable login verification code

Hi,

I had the same problem you are describing.  We are a school that no longer needs individual accounts for our faculty and staff.  To remove the OTP (which is not the same as the 2FA which can be disabled), I had to contact support, acknowledge that I accepted the risks of having the Zoom-enforced OTP removed, and wait while my request was bumped up a couple of levels.  Eventually, the OTP was removed.

Hi @leopoldj I can definitely understand. Perhaps you could create a shared mailbox to receive those emails. I wish I could be more helpful but this is not a recommended solution as I'm sure you can understand. But thank you for using Zoom to teach and we appreciate your input here on the community! 

If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the  discussion. Thank you!

There's a way to disable OTP? I'm trying to find.

Hi Terri,

No, we don't even have the 2FA enabled. This is not related to 2FA at all

Thanks

Jennifer

Thank you Jennifer. I am actually referring to the admin account. I just logged in with that account on my phone to respond to this and had to go to the Authenticator to allow me log in. 
This is something I am experiencing directly. 
Thank you for your response. 

Hi LeopoldJ,

Thank you for reaching out, and thank you for initiating this thread in the first place.

I do not know where you are located - I am in The Netherlands, Europe.

Our problems went away only a few hours ago, after suffering multiple days where

our Zoom licenses were largely inoperable. I guess when Zoom disabled this so-called

security feature, it took a while before the new status rippled through to the rest of the

world ..... What I do know, for certain, is that Zoom never sent out these login verification

email-messages - running through the logs on our externally hosted, third-party email-

filter (aimed at blocking spam), no trace could be found of these login verification messages.

Perhaps this type of messages were sent out elswhere, but certainly not here.

==

What bothers me is the fact that Zoom, at the expense of its current customers,

and without notifying anyone, changes the EULA. I am in the midst of exchanging

hardware within one of the institutions we administer - exchanging fixed workstations

with laptops - with all of these devices having been used within the same environment,

on the same domain, within the same IP-ranges, using the same Zoom-credentials -

and all of a sudden, the Zoom-logins from within our office-environment are deemed

''suspicious''.  Now, I do not know what AI Zoom is using to decide that the login-

attempts are, all-of-a-sudden, suspicious, but they are definitely legit.

The condescending comments from the so-called Community Champions are then

just the icing on the cake:

* jeremyjustin: By the way, it would be great if we could have you work with sales to

acquire some more licenses so you don't have to share and run into these workflow snags -

* Brandon:I did some more digging on this. I was not aware, but apparently, there is a lot

of user chatter about this -

= these statements reveal the real purpose of this 'security feature': selling more licenses,

and coercing existing users into this mold. These Community Champions are clearly not

interested in building a community, and caring about the issues encountered - wolves in

sheep-clothes, it would seem to me.

Unfortunately Zoom is turning into a company with greed and profit as main drivers,

which is also clear from the recent time-limitation Zoom has imposed onto 1-to-1 sessions.

I fear Zoom will do this again. They will introduce new 'features', and try to sell them as 'uniforming' or as 'security improvements' - disrupting the day-to-day operations of their customers, and downplaying the aggravation caused as 'chatter', and trying to sell you

a few extra licenses on-the-side. The first problem we will encounter, soon, again, is when

Zoom will re-activate OTP - they have only de-activated OTP on a temporary basis .....

--

I consider the Zoom-technology as superior to Teams, especially in the area of

audio - where it counts, in meetings, is in the audio area - the rest is of less importance.

To the users we support the intelligent user-interface is important: it is simple, yet complete.

However, if Zoom keeps up this attitude of neglecting its existing customers, a lot of us

will have to turn to Teams - we cannot go through these pains again and again, while,

at the same time, being belittled by our Community Champions.

I know, ranting .....

Best regards,

Peter.

Thanks for that, i  may end up trying it with something like; The legitimate use case is we have multiple remote users and zoom hasn't figured out how to set an allow bit to make them authorized users. These users are from varying  backgrounds and may not have access to a cell phone for for a 2fa setup, but that's irrelevant because zoom doesn't have that ability. The OTP change disrupts our work flow we have had for 2+ years now and should be disabled. Its obviously editable thus the whitelist, allow users to check yes or no in their account set it to default yes. 

Thanks.

Don