How to change email when old email address has been disabled | Community
Skip to main content
S
Newcomer
SusanEckstein
Newcomer
April 24, 2023
Question

How to change email when old email address has been disabled

  • April 24, 2023
  • 1 reply
  • 0 views

I need to change the email address associated with my business account. The system prompts me to click on a confirmation email sent to the old email address, but I don't have access to the original email address. How can I solve this problem?

1 reply

Bri
Community Manager
Bri
Community Manager
April 24, 2023

Hi @SusanEckstein , if you don't have access to your old email address, you'll need to create a support ticket at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 

 

Hope this helps! 

S
Newcomer
SusanEcksteinAuthor
Newcomer
April 24, 2023

Thank you, Bri! I submitted a support ticket. 

    Bri
    Community Manager
    Bri
    Community Manager
    April 24, 2023

    Perfect! Please let me know if you have any additional questions.

     

    Have a wonderful day 💙

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.