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How to cancel the Zoom service

cobaltzoom1
Newcomer
Newcomer

‎2022-03-27 10:35 PM - last edited on ‎2023-04-21 10:17 AM by Community Moderator | Employee

Dear all Zoom users, I am a very bad experience on using Zoom.

Zoom will not easy to let you leave. 

I would like to cancel the Zoom meetings Pro account.

And I subscripted a Conference Room Connector in the same time.

I need to cancel the "Conference Room Connector". before I can cancel the Pro Account subscription.

The problem is Zoom is not allow you to cancel the "Conference Room Connector", so as to cancel the Pro Account subscription is impossible.

I have worked with this issue for a years, and my account still stick with "Conference Room Connector" and forcing me to pay what I don't need.

 

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crchan123
Zoom Employee
Zoom Employee

‎2022-07-08 11:41 AM

Hi @cobaltzoom1! Please contact our billing department by opening a ticket here: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

They will be able to assist you in resolving your billing concerns. When you open a ticket, please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

If this helps, please remember to click on the Accept as Solution button below!

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