Showing results for 
Search instead for 
Did you mean: 

How do you reset a password if you cannot remember the old one?


I can get into my account, but it wants your old password, and I do not remember it. There is not a spot to send a link to your email so you can reset to a new password. 

I have a meeting to attend tomorrow and I have NOT received a link to join the meeting or an email. I have registered 6 times, and still no email.


Zoom Moderator
Zoom Moderator

Hi @Geo370 suggest looking into the Knowledge base article on Resetting your forgotten password. Which you would go to and enter the email of the Zoom account you're trying to reset the password for. 


You can also submit a ticket and apply the Request type: Account Management and About: Password Issue/Reset

Zoom Community Moderator

Have you heard about Zoom AI Companion? ➡️ Check it out!

sends me to my account profile and I seem to need my old password to change it. but I dont remember the old password.  What on earth do I do ???@@???????~