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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

How do I contact support to request 720p?

Librarycat
Community Champion | Customer
Community Champion | Customer

We have a business account with 10 subs. Also is it possible to turn on 720p for only one sub account (ie, the one on which we have Webinar?)

 

Thank  you!

2 ACCEPTED SOLUTIONS

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 I suggest you submit a ticket with Zoom support (https://support.zoom.us/hc/en-us/requests/new)  

 

If you know your account number or sub account number that will be helpful to the Zoom support folks, but they can look it up.

 

https://support.zoom.us/hc/en-us/articles/207347086-Using-Group-HD-video 


Regards

If my reply helped, don't forget to click the accept as solution button!

View solution in original post

Frank_TB
Community Champion | Customer
Community Champion | Customer

Happy to help

 

Regards

If my reply helped, don't forget to click the accept as solution button!

View solution in original post

3 REPLIES 3

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 I suggest you submit a ticket with Zoom support (https://support.zoom.us/hc/en-us/requests/new)  

 

If you know your account number or sub account number that will be helpful to the Zoom support folks, but they can look it up.

 

https://support.zoom.us/hc/en-us/articles/207347086-Using-Group-HD-video 


Regards

If my reply helped, don't forget to click the accept as solution button!

Librarycat
Community Champion | Customer
Community Champion | Customer

Thank you, Frank, this is very useful information!

Frank_TB
Community Champion | Customer
Community Champion | Customer

Happy to help

 

Regards

If my reply helped, don't forget to click the accept as solution button!