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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Help! I have purchased a zoom pro license. But my zoom account license is still "BASIC"

mfebriansyahd24
Newcomer
Newcomer

‎2022-06-30 01:38 AM - last edited on ‎2023-04-21 09:53 AM by Community Moderator | Employee

I have purchased a zoom pro license through the app on my android smart phone. I have used google play payment method. Payment status successful. But my zoom account license is still "Basic", don't have a license yet. Please help with the solution soon.

Zoom Account :
***********

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crchan123
Zoom Employee
Zoom Employee

‎2022-07-05 10:30 AM

Hi @mfebriansyahd24!

Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032. They will be able to assist you in resolving your issue.

When you open a ticket, please make sure you are logged in with your Zoom account so we can access all the necessary data on our end. If this helps, please remember to click on the "Accept as Solution" button below!

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