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Help! I have purchased a zoom pro license. But my zoom account license is still "BASIC"

mfebriansyahd24
Newcomer
Newcomer

‎2022-06-30 01:38 AM - last edited on ‎2023-04-21 09:53 AM by Community Moderator | Employee

I have purchased a zoom pro license through the app on my android smart phone. I have used google play payment method. Payment status successful. But my zoom account license is still "Basic", don't have a license yet. Please help with the solution soon.

Zoom Account :
***********

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crchan123
Zoom Employee
Zoom Employee

‎2022-07-05 10:30 AM

Hi @mfebriansyahd24!

Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032. They will be able to assist you in resolving your issue.

When you open a ticket, please make sure you are logged in with your Zoom account so we can access all the necessary data on our end. If this helps, please remember to click on the "Accept as Solution" button below!

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