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Have Been Billed for Account I Thought Cancelled


About a month ago, as far as I was aware, I cancelled my Zoom Pro account because the reason I needed it had ended and also, I am now unemployed and need to manage my expenses VERY carefully. Today I received notice that I have been billed the full amount for one more year. The email is not one I can respond to - how do I reach someone to close the account and reverse the payment?


Attendee | Zoom Employee
Attendee | Zoom Employee

Hi KimFinley! You can reach out to our Billing agents through our support website. We can connect you to an agent through the chatbot at OR you can submit a ticket from our Contact page.