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Have Been Billed for Account I Thought Cancelled

KimFinley
Newcomer
Newcomer

‎2023-06-02 11:40 AM

About a month ago, as far as I was aware, I cancelled my Zoom Pro account because the reason I needed it had ended and also, I am now unemployed and need to manage my expenses VERY carefully. Today I received notice that I have been billed the full amount for one more year. The email is not one I can respond to - how do I reach someone to close the account and reverse the payment?

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1 REPLY 1

Jason
Zoom Employee
Zoom Employee

‎2023-06-02 12:14 PM

Hi KimFinley! You can reach out to our Billing agents through our support website. We can connect you to an agent through the chatbot at support.zoom.us OR you can submit a ticket from our Contact page.

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