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HELP!! unable to assign license error You have exceeded the limit of license assignment for your....

Forum|Forum|2 years ago
April 4, 2023
31 replies
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okay, maybe i start on the wrong location, let try a new fresh discussion

i dont understand why, i cannot assign my license,

i can unassign, but after that i cannot assign again,

is there something wrong?

my license is still more then 10, but i cannot assign to mw account,

now, i cannot assign the license, and all my account turn to basic,

and zoom want me to buy more lisence for me to can assign?

im still missing the point here,

on top of the user account i got this notification

soo im thinking is there a problem with my account,

i sign up new fresh account,

buy 1 lisence pro

and add other account,

ok, now in my admin have to account,

i try to assign and unassign,

after 5 times i cannot assign again,

as you can see this is what it say,

so how do i assign new account? i have to buy more and more and more again?

and after this, how can i assign?

this is a scam,

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Best answer by Natalie7

Guys, I think nothing will be solved. Most of the users (me as well) received the same standard reply from tech support:

Note: Sharing meeting licenses among multiple users is a violation of Zoom’s Terms of service. Per section 1.2 Prohibition on Sharing:

You may not share an account, Host rights, or any other user rights with any other individual, unless otherwise expressly pre-approved by Zoom in writing. You may not share any login credentials or passwords regarding the foregoing with any other individual. You acknowledge that sharing of any such rights is strictly prohibited. Your right to use or access the Services and Software is personal to you and not assignable or transferable. You may not assign or transfer any account, Host rights, or any other user rights with any other individual, except upon (i) an individual termination of employment or relationship with their employer, as applicable, or (ii) Zoom’s prior express written approval.

This Terms of Service agreement, (which most of us agreed to without reading during the recent update), is effective from March the 31st, approximately when the problems started. So, it's just a company policy, it's not a bug. I don't like this way to treat the customers, making significant changes in functionality without proper warning, so I decided to cancel my subscriptions.

Show previous replies

N

nurrrrr

Newcomer

I too have the same problem.
Zoom tricked us.

N

nurrrrr

Newcomer

I too have the same problem.
Zoom tricked us.

B

btbeltran

Newcomer

Same here, unable to assign license.

Has anyone found a solution, besides removing the other users? Thanks.

B

bethelzjava

Newcomer

Zoom One Pro: "You have paid features and licenses that are not assigned to users. Assign licenses to new or existing users or manage your license count." I click to assign it TO MYSELF (after deleting all my other users) = error: "You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit."

M

Mkussian

Newcomer

I ended canceling my account and switching to Webex after 3 years with Zoom because they were not able to provide any reasonable solutions. All they did was blackmailing me: buy more licenses and you will be able to use your account again. This is unacceptable and illegal! I am so disappointed!!

M

MarkJoe

Newcomer

I am having the same issue. Once a licensed user gets deleted, or changed to basic, that license is unavailable.

E

eomfobi

Newcomer

Same issue for several days - when I did finally get an answer from "support" it was that same one about TOS and was told to wait for the error to go away. When asked when that might be, got the same canned answer. Well we have webinar scheduled for Tuesday so i bought a one month license and can't assign that either. So, unless someone has a solution on that, don't buy another license - it doesn't work. This charge will be disputed with the credit card company but beyond that, I guess we will go with another platform that works and drop Zoom altogether along with all their other paying clients.

J

juser

Newcomer

[Forgive reposting - my previous post does not seem to appear, for some unknown reason.]

For information, the section "1.2 Prohibition on Sharing" in Zoom's Terms of Service ***did not exist*** until March 31, 2023. This particular change was made ***without notice*** (admitted by Zoom's own "support"), ***against*** previous versions of Terms of Service:

https://web.archive.org/web/20230401011347/https://explore.zoom.us/en/terms/
> Zoom will exercise commercially reasonable business efforts to provide notice to You of any material changes to this Agreement.

(I assume that e-mails to users are "commercially reasonable business efforts".)

The above sentence ***itself*** has been ***removed without notice*** to users.

Note also the "assignment" was permitted in the previous Terms of Service

> Sharing of Host subscriptions with anyone ***other than the individual assigned to be a Host*** is strictly prohibited.

as well as in the "Services Description" (even the present version!)

https://explore.zoom.us/en/services-description/
> A Host subscription may not be shared or used by anyone ***other than the individual assigned to be a Host***.

(emphases by me) which is also referred to from the Terms of Service, though the former sentence has also been ***removed without notice***.

None of the Zoom employees themselves I've communicated were aware of those changes of words without notice; some of them even made false statements about their own previous Terms of Service.

G

GaborB

Newcomer

Same here. Catch 22.

Under Current plans, Zoom says I have paid features which are not assigned to users:

When I try to assign the license, following happens:

On the top of the UI, they say I have 1 license available. Then they say I do not have any licenses... I am now prohibited to use the license I just have paid for. Nonsense.