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Zoom AI Companionā2023-04-03 11:50 PM
okay, maybe i start on the wrong location, let try a new fresh discussion
i dont understand why, i cannot assign my license,
i can unassign, but after that i cannot assign again,
is there something wrong?
my license is still more then 10, but i cannot assign to mw account,
now, i cannot assign the license, and all my account turn to basic,
and zoom want me to buy more lisence for me to can assign?
im still missing the point here,
on top of the user account i got this notification
soo im thinking is there a problem with my account,
i sign up new fresh account,
buy 1 lisence pro
and add other account,
ok, now in my admin have to account,
i try to assign and unassign,
after 5 times i cannot assign again,
as you can see this is what it say,
so how do i assign new account? i have to buy more and more and more again?
and after this, how can i assign?
this is a scam,
Solved! Go to Solution.
ā2023-04-30 11:30 PM
Guys, I think nothing will be solved. Most of the users (me as well) received the same standard reply from tech support:
Note: Sharing meeting licenses among multiple users is a violation of Zoomās Terms of service. Per section 1.2 Prohibition on Sharing:
You may not share an account, Host rights, or any other user rights with any other individual, unless otherwise expressly pre-approved by Zoom in writing. You may not share any login credentials or passwords regarding the foregoing with any other individual. You acknowledge that sharing of any such rights is strictly prohibited. Your right to use or access the Services and Software is personal to you and not assignable or transferable. You may not assign or transfer any account, Host rights, or any other user rights with any other individual, except upon (i) an individual termination of employment or relationship with their employer, as applicable, or (ii) Zoomās prior express written approval.
This Terms of Service agreement, (which most of us agreed to without reading during the recent update), is effective from March the 31st, approximately when the problems started. So, it's just a company policy, it's not a bug. I don't like this way to treat the customers, making significant changes in functionality without proper warning, so I decided to cancel my subscriptions.
ā2023-04-07 02:22 AM
Same problem
ā2023-04-07 08:10 AM
This is what I got from support
Thanks for contacting Zoom Support!
Sorry to hear you're having trouble with re-assigning Zoom One or Zoom Meeting licenses. Sharing meeting licenses among multiple users is a violation of Zoomās Terms of Service.
Per section 1.2 Prohibition on Sharing: You may not share an account, Host rights, or any other user rights with any other individual, unless otherwise expressly pre-approved by Zoom in writing. You may not share any login credentials or passwords regarding the foregoing with any other individual. You acknowledge that sharing of any such rights is strictly prohibited. Your right to use or access the Services and Software is personal to you and not assignable or transferable. You may not assign or transfer any account, Host rights, or any other user rights with any other individual, except upon (i) an individual termination of employment or relationship with their employer, as applicable, or (ii) Zoomās prior express written approval.
If your use of Zoom services requires additional licenses to comply with Zoom's single-user-per-license requirement, you can visit your Billing page on the Zoom web portal to purchase additional licenses.
For more information, please refer to Zoom error code: āexceeded the limit of license assignmentā
If you have any questions, please let me know.
ā2023-04-07 12:17 PM
I am having the same problem. We are not trying to share licenses and have even tried to buy more licenses (as per your link) just to be able to start using zoom with the HOPE (not holding my breath) that we can be refunded for the licenses did not need later. Put in a help ticket and crickets 72 hours later. Any body have any other luck? My best guess if section 1.2 is the reason for the issue, detection has been automated and the automation is flagging accounts that are not in violation (maybe because we tried to get everything setup and working on a single computer?) We even tried inviting/adding a user that had a license to our group and the license was lost (reverted to BASIC) on both sides.
We just need to be able to create meetings using a single user (integration w/ Acuity Scheduling) and allow the meeting host to be handed off to another user when necessary.
ā2023-04-20 01:30 PM
Iām having the same issue A weāre you able to zoom assigning licensing to work?
ā2023-04-24 09:10 AM
Useless. Same problem
ā2023-04-07 12:47 PM
Ok, I think this might help anyone who sees this page. I was finally able to assign my licenses. To keep it short I will not go into all the details I have not tested you (or misunderstanding on how the subscriptions worked), but since I had 3 users, I had to pay for 3 pro licenses. Problem solved. Guess it make sense.
We do not need 3 pro licenses, so now I have to figure out how to change the owner (dummy BASIC account just setup to the IT guy could manage the users). My guess is I will have to delete the account and start over.
Side note - I have not tested it yet, the two user users that with actually have meetings needed admin access and the owner has admin by default, my guess is you may be able to add members w/ BASIC. Seems like there would be no reason to assign licenses if this was not the case. Makes since all the admins have to have the same license since they can share meetings. It just is not clear.
ā2023-04-20 01:30 PM
did that work?
ā2023-04-08 06:09 PM
buying more is not a solution that acceptable for all, not all using zoom is rich people, in my case is, i just need 1, why would i buy 2? this is already a SCAM, when the admin itself don't want to help me to assign the license,
and now, i just want to have my money back, because i just need 1, for my meeting, and zoom cannot give me that, in the LAW, if buy something you have to get something, if not, its just a SCAM, if you buy License, and accidentally un assign because your phone error, or because wrong email, because anything, zoom CS, HAVE to Help user to ASSIGN to the main email, but they DONT, and they just want you to BUY,
ā2023-04-09 03:54 PM
I have assigned and canceled the license, I cannot reassign. Emergency aid
ā2023-04-12 03:26 AM
We have the same issue
ā2023-04-12 03:31 AM
Same problem with our licenses
ā2023-04-13 07:53 AM
ŠŃŠµŠ¼ ŠæŃŠøŠ²ŠµŃ!
Š”ŃŠ¾Š»ŠŗŠ½ŃŠ»ŠøŃŃ Ń ŃŠ°ŠŗŠ¾Š¹ Š¶Šµ ŠæŃŠ¾Š±Š»ŠµŠ¼Š¾Š¹. ŠŠ¾Ń Š¾ŃŠ²ŠµŃ:
ŠŃŠøŃŠøŠ½Š°, ŠæŠ¾ ŠŗŠ¾ŃŠ¾ŃŠ¾Š¹ Š²Š°Š¼ Š½Šµ ŃŠ°Š·ŃŠµŃŠµŠ½Š¾ ŠæŠµŃŠµŠ“Š°Š²Š°ŃŃ Š»ŠøŃŠµŠ½Š·ŠøŃ Š“ŃŃŠ³Š¾Š¼Ń ŠæŠ¾Š»ŃŠ·Š¾Š²Š°ŃŠµŠ»Ń, Š·Š°ŠŗŠ»ŃŃŠ°ŠµŃŃŃ Š² ŃŠ¾Š¼, ŃŃŠ¾ ŃŃŠ° Š»ŠøŃŠµŠ½Š·ŠøŃ Š±ŃŠ»Š° Š½Š°Š·Š½Š°ŃŠµŠ½Š° Šø ŃŠ“Š°Š»ŠµŠ½Š° Š¾Ń Š¾Š“Š½Š¾Š³Š¾ ŠæŠ¾Š»ŃŠ·Š¾Š²Š°ŃŠµŠ»Ń Šŗ Š“ŃŃŠ³Š¾Š¼Ń, ŃŃŠ¾ ŃŠ²Š»ŃŠµŃŃŃ Š½Š°ŃŃŃŠµŠ½ŠøŠµŠ¼ Š£ŃŠ»Š¾Š²ŠøŠ¹ Š¾Š±ŃŠ»ŃŠ¶ŠøŠ²Š°Š½ŠøŃ Zoom.
Š ŃŠ¾Š¾ŃŠ²ŠµŃŃŃŠ²ŠøŠø Ń ŃŠ°Š·Š“ŠµŠ»Š¾Š¼ 1.2 ŠŠ°ŠæŃŠµŃ Š½Š° ŃŠ¾Š²Š¼ŠµŃŃŠ½Š¾Šµ ŠøŃŠæŠ¾Š»ŃŠ·Š¾Š²Š°Š½ŠøŠµ: Š²Ń Š½Šµ Š¼Š¾Š¶ŠµŃŠµ Š“ŠµŠ»ŠøŃŃŃŃ ŃŃŠµŃŠ½Š¾Š¹ Š·Š°ŠæŠøŃŃŃ, ŠæŃŠ°Š²Š°Š¼Šø Ń
Š¾ŃŃŠ° ŠøŠ»Šø Š»ŃŠ±ŃŠ¼Šø Š“ŃŃŠ³ŠøŠ¼Šø ŠæŃŠ°Š²Š°Š¼Šø ŠæŠ¾Š»ŃŠ·Š¾Š²Š°ŃŠµŠ»Ń Ń Š»ŃŠ±ŃŠ¼ Š“ŃŃŠ³ŠøŠ¼ Š»ŠøŃŠ¾Š¼, ŠµŃŠ»Šø ŠøŠ½Š¾Šµ ŠæŃŃŠ¼Š¾ Š½Šµ Š¾Š“Š¾Š±ŃŠµŠ½Š¾ Zoom Š² ŠæŠøŃŃŠ¼ŠµŠ½Š½Š¾Š¹ ŃŠ¾ŃŠ¼Šµ. ŠŃ Š½Šµ Š¼Š¾Š¶ŠµŃŠµ ŠæŠµŃŠµŠ“Š°Š²Š°ŃŃ ŠŗŠ°ŠŗŠøŠµ-Š»ŠøŠ±Š¾ ŃŃŠµŃŠ½ŃŠµ Š“Š°Š½Š½ŃŠµ Š“Š»Ń Š²Ń
Š¾Š“Š° ŠøŠ»Šø ŠæŠ°ŃŠ¾Š»Šø Š² Š¾ŃŠ½Š¾ŃŠµŠ½ŠøŠø Š²ŃŃŠµŠøŠ·Š»Š¾Š¶ŠµŠ½Š½Š¾Š³Š¾ Š»ŃŠ±Š¾Š¼Ń Š“ŃŃŠ³Š¾Š¼Ń Š»ŠøŃŃ. ŠŃ ŠæŃŠøŠ·Š½Š°ŠµŃŠµ, ŃŃŠ¾ ŠæŠµŃŠµŠ“Š°ŃŠ° Š»ŃŠ±ŃŃ
ŃŠ°ŠŗŠøŃ
ŠæŃŠ°Š² ŃŃŃŠ¾Š³Š¾ Š·Š°ŠæŃŠµŃŠµŠ½Š°. ŠŠ°ŃŠµ ŠæŃŠ°Š²Š¾ Š½Š° ŠøŃŠæŠ¾Š»ŃŠ·Š¾Š²Š°Š½ŠøŠµ ŠøŠ»Šø Š“Š¾ŃŃŃŠæ Šŗ Š£ŃŠ»ŃŠ³Š°Š¼ Šø ŠŃŠ¾Š³ŃŠ°Š¼Š¼Š½Š¾Š¼Ń Š¾Š±ŠµŃŠæŠµŃŠµŠ½ŠøŃ ŠæŃŠøŠ½Š°Š“Š»ŠµŠ¶ŠøŃ Š²Š°Š¼ Š»ŠøŃŠ½Š¾ Šø Š½Šµ Š¼Š¾Š¶ŠµŃ Š±ŃŃŃ ŠæŠµŃŠµŠ“Š°Š½Š¾ ŠøŠ»Šø ŠæŠµŃŠµŠ“Š°Š½Š¾. ŠŃ Š½Šµ Š¼Š¾Š¶ŠµŃŠµ Š½Š°Š·Š½Š°ŃŠ°ŃŃ ŠøŠ»Šø ŠæŠµŃŠµŠ“Š°Š²Š°ŃŃ ŠŗŠ°ŠŗŃŃ-Š»ŠøŠ±Š¾ ŃŃŠµŃŠ½ŃŃ Š·Š°ŠæŠøŃŃ, ŠæŃŠ°Š²Š° Ń
Š¾ŃŃŠ° ŠøŠ»Šø Š»ŃŠ±ŃŠµ Š“ŃŃŠ³ŠøŠµ ŠæŃŠ°Š²Š° ŠæŠ¾Š»ŃŠ·Š¾Š²Š°ŃŠµŠ»Ń Š»ŃŠ±Š¾Š¼Ń Š“ŃŃŠ³Š¾Š¼Ń Š»ŠøŃŃ, Š·Š° ŠøŃŠŗŠ»ŃŃŠµŠ½ŠøŠµŠ¼ (i) ŠøŠ½Š“ŠøŠ²ŠøŠ“ŃŠ°Š»ŃŠ½Š¾Š³Š¾ ŠæŃŠµŠŗŃŠ°ŃŠµŠ½ŠøŃ ŃŃŃŠ“Š¾Š²ŃŃ
Š¾ŃŠ½Š¾ŃŠµŠ½ŠøŠ¹ ŠøŠ»Šø Š¾ŃŠ½Š¾ŃŠµŠ½ŠøŠ¹ Ń ŠµŠ³Š¾ ŃŠ°Š±Š¾ŃŠ¾Š“Š°ŃŠµŠ»ŠµŠ¼, Š² Š·Š°Š²ŠøŃŠøŠ¼Š¾ŃŃŠø Š¾Ń Š¾Š±ŃŃŠ¾ŃŃŠµŠ»ŃŃŃŠ², ŠøŠ»Šø (ii) ŠæŃŠµŠ“Š²Š°ŃŠøŃŠµŠ»ŃŠ½Š¾Š³Š¾ ŃŠ²Š½Š¾Š³Š¾ ŠæŠøŃŃŠ¼ŠµŠ½Š½Š¾Š³Š¾ ŃŠ¾Š³Š»Š°ŃŠøŃ Zoom. .
ŠŃŠ»Šø Š“Š»Ń ŠøŃŠæŠ¾Š»ŃŠ·Š¾Š²Š°Š½ŠøŃ Š²Š°Š¼Šø ŃŠµŃŠ²ŠøŃŠ¾Š² Zoom ŃŃŠµŠ±ŃŃŃŃŃ Š“Š¾ŠæŠ¾Š»Š½ŠøŃŠµŠ»ŃŠ½ŃŠµ Š»ŠøŃŠµŠ½Š·ŠøŠø Š“Š»Ń ŃŠ¾Š±Š»ŃŠ“ŠµŠ½ŠøŃ ŃŃŠµŠ±Š¾Š²Š°Š½ŠøŃ Zoom Š¾ Š½Š°Š»ŠøŃŠøŠø Š¾Š“Š½Š¾Š³Š¾ ŠæŠ¾Š»ŃŠ·Š¾Š²Š°ŃŠµŠ»Ń Š½Š° Š»ŠøŃŠµŠ½Š·ŠøŃ, Š²Ń Š¼Š¾Š¶ŠµŃŠµ ŠæŠ¾ŃŠµŃŠøŃŃ ŃŃŃŠ°Š½ŠøŃŃ Š²ŃŃŃŠ°Š²Š»ŠµŠ½ŠøŃ ŃŃŠµŃŠ¾Š² Š½Š° Š²ŠµŠ±-ŠæŠ¾ŃŃŠ°Š»Šµ Zoom, ŃŃŠ¾Š±Ń ŠæŃŠøŠ¾Š±ŃŠµŃŃŠø Š“Š¾ŠæŠ¾Š»Š½ŠøŃŠµŠ»ŃŠ½ŃŠµ Š»ŠøŃŠµŠ½Š·ŠøŠø.
ā2023-04-13 08:08 AM
ŠŠ¾Š±ŃŃŠ¹ Š“ŠµŠ½Ń,
ŠŃŠ¾ Š¾ŃŠ²ŠµŃ ŠæŠ¾Š“Š“ŠµŃŠ¶ŠŗŠø ŠøŠ»Šø ŠŃ ŃŠ°Š¼Šø Š½Š°ŃŠ»Šø?
ā2023-04-13 08:09 AM
ŠŠ¾Š“Š“ŠµŃŠ¶ŠŗŠ° Š¾ŃŠ²ŠµŃŠøŠ»Š° ŃŠµŠ³Š¾Š“Š½Ń
ā2023-04-13 08:12 AM
ŠŃŠµŠ½Ń ŠøŠ½ŃŠµŃŠµŃŠ½Š¾. ŠŃ Š½Šµ ŠæŠµŃŠµŠ“Š°ŠµŠ¼ Š“Š¾ŃŃŃŠæ Šŗ Š°ŠŗŠŗŠ°ŃŠ½ŃŃ Šø ŠøŠ·Š¼ŠµŠ½ŠµŠ½ŠøŠµ ŠøŠ“ŠµŃ Š²Š½ŃŃŃŠø ŠŗŠ¾ŃŠæŠ¾ŃŠ°ŃŠøŠ²Š½Š¾Š³Š¾ Š°ŠŗŠŗŠ°ŃŠ½ŃŠ°
ā2023-04-13 08:16 AM
Š£ Š½Š°Ń ŃŠ¾ Š¶Šµ ŃŠ°Š¼Š¾Šµ. ŠŠµ ŃŃŠµŃŠ½ŃŃ Š·Š°ŠæŠøŃŃ ŠæŠµŃŠµŠ“Š°Š²Š°Š»Šø, Š° ŃŠøŠæ Š»ŠøŃŠµŠ½Š·ŠøŠø Š¼ŠµŠ½ŃŠ»Šø.
Š ŃŃŠ»Š¾Š²ŠøŃŃ
ŠæŃŠ¾ ŃŃŠ¾ Š½Šµ Š¾ŃŠµŠ½Ń ŠæŃŠ¾ŠæŠøŃŠ°Š½Š¾:
ā2023-04-13 08:19 AM
ŠŠøŠ·Š°Š²ŠµŃŠ°, Š° ŠŃ ŃŠŗŠ°Š·Š°Š»Šø ŠøŠ¼ ŃŃŠ¾? ŃŃŠ¾ Š¾Š½Šø ŃŠŗŠ°Š·Š°Š»Šø ŠæŠ¾ ŃŃŠ¾Š¼Ń ŠæŠ¾Š²Š¾Š“Ń?
Ń Š½Š°Ń ŃŠøŠŗŠµŃ Š²ŠøŃŠøŃ ŃŠ¶Šµ Š±Š¾Š»ŃŃŠµ 2 Š“Š½ŠµŠ¹
ā2023-04-13 11:27 PM
Š¢Š¾Š¶Šµ Š²ŠøŃŠµŠ»Š¾ 2 Š“Š½Ń. ŠŠ¾ŃŠ¾Š¼ Š½Š°ŃŠ°Š»Šø Š¾ŃŠ²ŠµŃŠ°ŃŃ.
ŠŠ¾ŠŗŠ° Š½Šµ Š½Š°ŠæŠøŃŠ°Š»Š° ŠøŠ¼.
Š„Š¾ŃŃ Š“Š¾Š±ŠøŃŃŃŃ Š¾ŃŠ²ŠµŃŠ°, ŠŗŠ°Šŗ Š²ŠµŃŠ½ŃŃŃ Š¾ŠæŠ»Š°ŃŠµŠ½Š½ŃŃ Š»ŠøŃŠµŠ½Š·ŠøŃ.
ā2023-04-15 02:59 AM
ŠŃŠ»Šø Š²Ń Ń
Š¾ŃŠøŃŠµ ŠøŠ¼ŠµŃŃ Š²Š¾Š·Š¼Š¾Š¶Š½Š¾ŃŃŃ Š½Š°Š·Š½Š°ŃŠ°ŃŃ Š»ŠøŃŠµŠ½Š·ŠøŃ, ŠŗŠ¾ŃŠ¾ŃŠ°Ń ŠµŃŃŃ Ń Š²Š°ŃŠµŠ¹ ŃŃŠµŃŠ½Š¾Š¹ Š·Š°ŠæŠøŃŠø, Š²Š°Š¼ ŠæŠ¾ŃŃŠµŠ±ŃŠµŃŃŃ ŠæŃŠøŠ¾Š±ŃŠµŃŃŠø Š“Š¾ŠæŠ¾Š»Š½ŠøŃŠµŠ»ŃŠ½ŃŃ Š»ŠøŃŠµŠ½Š·ŠøŃ, ŃŃŠ¾Š±Ń Š¾Š±Š½Š¾Š²ŠøŃŃ Š½Š°Š·Š½Š°ŃŠµŠ½ŠøŠµ Š»ŠøŃŠµŠ½Š·ŠøŠø.
ŠŃŠ»Šø Š²Ń Š½Šµ ŠæŃŠøŠ¾Š±ŃŠµŃŠµŃŠµ Š“Š¾ŠæŠ¾Š»Š½ŠøŃŠµŠ»ŃŠ½ŃŃ Š»ŠøŃŠµŠ½Š·ŠøŃ, Š²Ń Š¼Š¾Š¶ŠµŃŠµ ŠæŠ¾ŠæŃŃŠ°ŃŃŃŃ Š½Š°Š·Š½Š°ŃŠøŃŃ Š»ŠøŃŠµŠ½Š·ŠøŃ ŃŠ½Š¾Š²Š° ŃŠµŃŠµŠ· Š¼ŠµŃŃŃ Ń Š¼Š¾Š¼ŠµŠ½ŃŠ°, ŠŗŠ¾Š³Š“Š° Š²Ń Š½Šµ ŃŠ¼Š¾Š³Š»Šø Š½Š°Š·Š½Š°ŃŠøŃŃ ŠµŠµ, ŃŃŠ¾Š±Ń ŠæŠ¾ŠæŃŠ¾Š±Š¾Š²Š°ŃŃ, ŠµŃŠ»Šø Š½Š°Š·Š½Š°ŃŠµŠ½ŠøŠµ Š¾Š±Š½Š¾Š²ŠøŃŃŃ.
ŠŃ ŃŠ°ŠŗŠ¶Šµ Š¼Š¾Š¶ŠµŃŠµ Š¾Š·Š½Š°ŠŗŠ¾Š¼ŠøŃŃŃŃ Ń ŃŃŠ¾Š¹ ŃŃŠ°ŃŃŠµŠ¹ Š”ŠæŃŠ°Š²Š¾ŃŠ½Š¾Š³Š¾ ŃŠµŠ½ŃŃŠ° https://support.zoom.us/hc/en-us/articles/14424120171405-Zoom-error-code-exceeded-the-limit-of-licen....
ā2023-04-13 05:34 PM
Same problem here... So, what's the idea to reasing licence to users feature if its against the "rules" is scam, really, I have oqne licence unassigned and I can't assing, this is scam I will not pay an extra dolar to solve it.
ā2023-04-13 10:30 PM
Zoom is doing everything wrong. First, the article Zoom is referring to is about sharing an account, not sharing a license between users. So the interpretation of the rule is up to Zoom, and as users, we cannot complain. Second, many of us have one license to use for our work team, and Zoom made a unilateral decision. Third, if they apply their own rule, it's a misinterpretation, as they have the feature to change the assigned license to others.
The consequences are as follows:
Owners of Pro licenses are hijacked until we pay for another account.
We were victims of an authoritarian regime of a company who acts as the judge and the party.
We have no right to complain.
We didn't receive warnings or any indication of the decision.
We paid for something, but it was illegally denied.
As for how to solve this, I have no ideas at the moment
ā2023-04-13 11:19 PM
this is really a SCAM, mw former billing is 20 license, and already exceed limit, because the people in my organization come and go, so this month, just buy 16, and, suddenly all my account is unassign,
contact the CS, not very Helpfull, ok, try buy 1 more, still cannot assign,
try buy 2 more, still cannot assign,
until i have 25 license, then i can assign, now, if i buy an addon i cannot assign? the CS not helping, the enginering is also not helping, the billing cannot refund,
what to? i dont know? still use zoom? i dont know,
i will tell my story in youtube, and hope, others perople dont get scam like i did,
this is sad, realy sad,
25 license, just to assign 16 license in my own email
im buying this service, but i cannot use it?
which law is zoom apply to? US?
ā2023-04-14 07:02 AM
This is really ridiculous: I can't even assign the license to myself! I hope it's a bug rather than a scam, but who knows? If more people complain publicly, maybe it will put some pressure to the company.
ā2023-05-01 06:25 PM
This is me. I deleted all other users, and still my own account w/email associated as Owner, cannot be assigned the available License
ā2023-04-16 11:49 PM
We are still waiting for them to come back to us. They have given 3 different answers into response to me and my colleagues. The funniest advice was to recent the cache....
ā2023-04-19 01:58 AM
āThat's extremely contradictive and illogical. I get a message that I still have licenses available and I'm welcome to assign them within my corporate group, but on the same page I get a message that I have no licenses available and need to buy more. What for? I can't use them! It's irrational... What's going on with Zoom?
ā2023-04-20 02:46 PM
Same Problem
ā2023-04-28 03:03 AM
Same problem( I don't understand what to do
ā2023-04-28 09:47 AM
did anyone find out - i am having the same issue- i have 5 users but only 2 of which needs licenses. I have 2 saying unassigned - but i cant assign- it says i have exceeded my limit and i have to buy more - which i dont want to do. Help
ā2023-04-28 12:12 PM
I have the same problem, unsolved!!
ā2023-04-28 04:25 PM
I've been running into the same issue today and I don't know what to do. I tried to contact @Anonymous but nobody is answering my questions. This is very upsetting! Were you able to solve this problem?
ā2023-04-30 11:30 PM
Guys, I think nothing will be solved. Most of the users (me as well) received the same standard reply from tech support:
Note: Sharing meeting licenses among multiple users is a violation of Zoomās Terms of service. Per section 1.2 Prohibition on Sharing:
You may not share an account, Host rights, or any other user rights with any other individual, unless otherwise expressly pre-approved by Zoom in writing. You may not share any login credentials or passwords regarding the foregoing with any other individual. You acknowledge that sharing of any such rights is strictly prohibited. Your right to use or access the Services and Software is personal to you and not assignable or transferable. You may not assign or transfer any account, Host rights, or any other user rights with any other individual, except upon (i) an individual termination of employment or relationship with their employer, as applicable, or (ii) Zoomās prior express written approval.
This Terms of Service agreement, (which most of us agreed to without reading during the recent update), is effective from March the 31st, approximately when the problems started. So, it's just a company policy, it's not a bug. I don't like this way to treat the customers, making significant changes in functionality without proper warning, so I decided to cancel my subscriptions.
ā2024-08-13 04:50 PM
I am experiencing the same thing! No live phone support and I have meetings scheduled this week!!! How do we contact support?!
ā2023-05-01 03:43 AM
ā2023-05-01 03:43 AM
I too have the same problem.
Zoom tricked us.
ā2023-05-01 06:10 PM
Same here, unable to assign license.
Has anyone found a solution, besides removing the other users? Thanks.
ā2023-05-01 06:34 PM
Zoom One Pro: "You have paid features and licenses that are not assigned to users. Assign licenses to new or existing users or manage your license count." I click to assign it TO MYSELF (after deleting all my other users) = error: "You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit."
ā2023-05-01 08:26 PM
I ended canceling my account and switching to Webex after 3 years with Zoom because they were not able to provide any reasonable solutions. All they did was blackmailing me: buy more licenses and you will be able to use your account again. This is unacceptable and illegal! I am so disappointed!!
ā2023-05-02 10:46 AM
I am having the same issue. Once a licensed user gets deleted, or changed to basic, that license is unavailable.