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Failed to register phone your number. Please check your network connection and try again.

Forum|Forum|2 years ago
March 21, 2023
29 replies
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Got stuck in a loop trying to connect my phone contacts. Got my phone number wrong and the captcha checks also. Probably attempted too many times. Now when I try and get an SMS sent to me to register my phone. I get the following message and can go no further.

"Failed to register phone your number. Please check your network connection and try again."

Tried rebooting etc etc. No joy. Any help appreciated...

Best answer by hello_world

I was recently notified of this thread and the ongoing issue as a result of registration failure. In order for the Zoom engineering team to identify the issue and provide a resolution, a Zoom Problem report submission is needed. I have tested this on an Apple device with all requested permissions during installation enabled except for Face ID. Visual and Audio captchas are not matching as already mentioned by other users. When you enter the incorrect captcha or phone number, therein the problem occurs. Any attempt to register will fail even if you sign out of the app or when you uninstall it completely. There is no workaround and replication is easy but it will cause your device to fail registration EVEN if you were successful before. In my case, it worked the first time and after following the steps done by other users (wrong phone number, incorrect captcha response) - even doing the correct method fails to register my number.

I will be adding the replication confirmation steps to our engineering team with my submitted report. If you have a Zoom account, I encourage you to open a Support ticket and submit a Zoom Problem report from your App.

I will be working on this internally to ensure a solution is found, your assistance in submitting tickets and reports will help us in identifying the issue faster with a bigger data sample to analyze.

CarlaA

Community Manager

Hi @Sharmer , I know it's been quite a bit since you initially posted but I wanted to see if you were still experiencing this issue. Were you able to resolve this error?

Carla,
Zoom Community Team

M

MLU103169

Newcomer

I am having the very same issue. Why is no one posting here being helped?

T

ToddGa

Newcomer

Hello All,

If you are eligible, can you please put in a support ticket to our technical support team so that we can track this issue. We do care a great deal about any issues that you all encounter, but it is slightly easier to replicate the issue using your email address which is not allowed in this public forum.

If you are not eligible to submit a support ticket I will continue to work with you on this forum. I have a mac computer and a windows computer, so I will attempt to replicate this issue on both until I figure out where the problem is. I have direct connections with our Engineering team so I can attempt to get this fixed for you all. Very sorry for the delay team. That is not our intention at all.

Brandon

Thanks,

Brandon

Umm. Do you have an iPhone? Mobile app is not allowing phone number to be registered. This is happening to a ton of people! How you can say no one is having this issue is mind blowing. Clearly, A LOT of us are having this issue!

What is the fix???!!!

J

Joneswalton

Newcomer

I have the same issue!

YaBoiB

Community Champion | Employee

Hello All,

I would like to help, but I am not completely understanding the issue. Is the issue when you add a contact to your personal contacts on your profile or something to do with adding a phone number (mobile phone) to your user profile. I realize that Zoom's internal IT teams provisions us (Zoom employees) through an IDP, so most of this information is automatically in our profile when we log on. I can try to help and even request the Zoom Phone team to assist me, but I do need more context.

Thanks,

Brandon

M

malby101

Newcomer

I can further elaborate, when in the zoom app and you go to “Phone Contacts Matching” and it says “Add Your Number” it allows you to add your number in the space provided but when the security check pops up it says “Failed to register number try again” and no matter how many times you try it just doesn’t work.

K

KnightWhoSaysNi

Newcomer

Same issue here. I have different mobile numbers and get the same error message but now I can see how brilliant Zoom support is. They don't give a d@mn about the problem for a month now. Dont even bother replying this thread. I guess Ill just stick to Skype. Another untested joke app,

M

MrChase

Newcomer

Same issue, Failure to register phone. The interesting part is that the security check is a mismatch, meaning the 5 character captcha is not the same as the audio clue, which is distressing and contradictory.

Also, I share the frustration of apparently zero support response, or a deliberately obtuse one.

V

vmih

Newcomer

Exactly the same issue - once you enter the captcha code, you immediately get the "Failed to register your phone number". It doesn't even matter if you enter the wrong captcha. What I tried:

- 2x different phone numbers, doesn't matter

- deleted my account (Google)

This is driving me nuts - it's completely unusable like this. Please fix!

M

MLU103169

Newcomer

I agree. I needed to to be part of a medical study. I'm just going to delete Zoom and remove myself from the study. Zoom doesn't seem to care.

L

Lightyears61

Newcomer

Don’t do that. I could still access my zoom meeting. It’s just the syncing contacts part.
Hope you did get to your meeting.

H

HungaDunga3

Newcomer

Failed to register your phone number. Please retry. -- this after giving correct entry to either the alphanumeric or to the audio numeric only. new user to mobile been using on laptop. tried to enter contacts cannot.

V

vmih

Newcomer

@YaBoiB @CarlaA this is clearly still an issue for a lot of people - this can't be user error at this point. How is Zoom currently handling this?

D

Daxter

Newcomer

I am having the same issue with the app. Clearly it's a bug with the APP, at least on Google play store. I have no issue registering my number on the website, but I cannot register on the app and get my contacts because of this error message.

T

TwistedTrekkie6

Newcomer

I'm just curious has this been fixed yet? I am having the same problem