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Failed to register phone your number. Please check your network connection and try again.

Forum|Forum|2 years ago
March 21, 2023
29 replies
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Got stuck in a loop trying to connect my phone contacts. Got my phone number wrong and the captcha checks also. Probably attempted too many times. Now when I try and get an SMS sent to me to register my phone. I get the following message and can go no further.

"Failed to register phone your number. Please check your network connection and try again."

Tried rebooting etc etc. No joy. Any help appreciated...

Best answer by hello_world

I was recently notified of this thread and the ongoing issue as a result of registration failure. In order for the Zoom engineering team to identify the issue and provide a resolution, a Zoom Problem report submission is needed. I have tested this on an Apple device with all requested permissions during installation enabled except for Face ID. Visual and Audio captchas are not matching as already mentioned by other users. When you enter the incorrect captcha or phone number, therein the problem occurs. Any attempt to register will fail even if you sign out of the app or when you uninstall it completely. There is no workaround and replication is easy but it will cause your device to fail registration EVEN if you were successful before. In my case, it worked the first time and after following the steps done by other users (wrong phone number, incorrect captcha response) - even doing the correct method fails to register my number.

I will be adding the replication confirmation steps to our engineering team with my submitted report. If you have a Zoom account, I encourage you to open a Support ticket and submit a Zoom Problem report from your App.

I will be working on this internally to ensure a solution is found, your assistance in submitting tickets and reports will help us in identifying the issue faster with a bigger data sample to analyze.

CarlaA

Community Manager

Hi @Sharmer , I know it's been quite a bit since you initially posted but I wanted to see if you were still experiencing this issue. Were you able to resolve this error?

Carla,
Zoom Community Team

S

syedm_hussain

Newcomer

i have this exact same issue except instead of sms its right at the beginning of security check when i'm trying to register my phone number. it doesn't say anything wrong about the captcha just "please check your network connection and try again" and i've tried every network possible even shutting off my phone's antivirus firewall and still doesn't work. is it still possible that my manually added gmail contact can still message me through my app alone without my phone number?

A

Anonymous

I'm also having the exact same issue it won't even let me try the captcha it's saying try connection and I know that's not the issue I can't find anything on this issue anywhere... Please help, I have an appointment in a week I can't go to without my stupid number it won't accept.

J

Joneswalton

Newcomer

I have the same issue!

YaBoiB

Community Champion | Employee

Hello All,

I would like to help, but I am not completely understanding the issue. Is the issue when you add a contact to your personal contacts on your profile or something to do with adding a phone number (mobile phone) to your user profile. I realize that Zoom's internal IT teams provisions us (Zoom employees) through an IDP, so most of this information is automatically in our profile when we log on. I can try to help and even request the Zoom Phone team to assist me, but I do need more context.

Thanks,

Brandon

YaBoiB

Community Champion | Employee

I can further elaborate, when in the zoom app and you go to “Phone Contacts Matching” and it says “Add Your Number” it allows you to add your number in the space provided but when the security check pops up it says “Failed to register number try again” and no matter how many times you try it just doesn’t work.

Hello @malby101,

On the desktop application are you on the phone tab button or the contacts button? I do not have this on my desktop client. I am on a mac and I am on an Enterprise account, so not sure if that has anything to do with this. Sorry for the late reply, I was on vacation last week.

Brandon

K

KnightWhoSaysNi

Newcomer

Same issue here. I have different mobile numbers and get the same error message but now I can see how brilliant Zoom support is. They don't give a d@mn about the problem for a month now. Dont even bother replying this thread. I guess Ill just stick to Skype. Another untested joke app,

M

MrChase

Newcomer

Same issue, Failure to register phone. The interesting part is that the security check is a mismatch, meaning the 5 character captcha is not the same as the audio clue, which is distressing and contradictory.

Also, I share the frustration of apparently zero support response, or a deliberately obtuse one.

V

vmih

Newcomer

Exactly the same issue - once you enter the captcha code, you immediately get the "Failed to register your phone number". It doesn't even matter if you enter the wrong captcha. What I tried:

- 2x different phone numbers, doesn't matter

- deleted my account (Google)

This is driving me nuts - it's completely unusable like this. Please fix!

M

MLU103169

Newcomer

I agree. I needed to to be part of a medical study. I'm just going to delete Zoom and remove myself from the study. Zoom doesn't seem to care.

L

Lightyears61

Newcomer

Don’t do that. I could still access my zoom meeting. It’s just the syncing contacts part.
Hope you did get to your meeting.

H

HungaDunga3

Newcomer

Failed to register your phone number. Please retry. -- this after giving correct entry to either the alphanumeric or to the audio numeric only. new user to mobile been using on laptop. tried to enter contacts cannot.

V

vmih

Newcomer

@YaBoiB @CarlaA this is clearly still an issue for a lot of people - this can't be user error at this point. How is Zoom currently handling this?

D

Daxter

Newcomer

I am having the same issue with the app. Clearly it's a bug with the APP, at least on Google play store. I have no issue registering my number on the website, but I cannot register on the app and get my contacts because of this error message.

T

TwistedTrekkie6

Newcomer

I'm just curious has this been fixed yet? I am having the same problem