Facebook account deleted, impossible to connect to Zoom | Community
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L
Newcomer
LeaC
Newcomer
November 12, 2023
Question

Facebook account deleted, impossible to connect to Zoom

  • November 12, 2023
  • 2 replies
  • 0 views

Hi!

My original Zoom account (the one for which I am still paying 17 euros per month) is not accessible because I have deleted my Facebook account. How can I recover that account (the one linked to Facebook) and link it to my other account (that I opened with an email address), please? Thank you in advance! 

2 replies

bstrelko
Community Champion | Customer
bstrelko
Community Champion | Customer
November 13, 2023

Please reach out to Zoom Support (or Zoom Sales, to get a human who can hear your situation and kick you over to support) directly for assistance!

L
Newcomer
LeaCAuthor
Newcomer
November 13, 2023

Hey there! Thank you for your answer. I actually did but I had a message saying that my account wasn't recognised and the ticket was automatically closed... 

bstrelko
Community Champion | Customer
bstrelko
Community Champion | Customer
November 13, 2023

Are you able to contact support by phone? If so, please login at https://support.zoom.com/hc/en/contact?id=contact_us and scroll down to the 'Phone' section.

To contact Technical or Billing Support on the phone, you must be a Licensed owner or administrator of a Business, Enterprise, or Educational account, or a Licensed member on an account with a Premier or Premier+ support plan. 

 

If not, I would suggest calling the main Zoom Sales number, as suggested above.

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