Event webinar - upgraded my account but still can't host | Community
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L
Newcomer
LoriHart
Newcomer
November 4, 2021
Question

Event webinar - upgraded my account but still can't host

  • November 4, 2021
  • 1 reply
  • 0 views

Hi! Despite upgrading and buying a Webinar plan, I can't seem to access this feature or assign myself a License in order to access it. i'm the only person the account and paid for the upgrade, so i'm not sure why I can't access it. 

1 reply

Rupert
Community Champion | Customer
Rupert
Community Champion | Customer
November 4, 2021

Hi @LoriHart 

 

Do you see the Webinar package in your Billing section as an active subscription?

 

https://zoom.us/billing

 

 

L
Newcomer
LoriHartAuthor
Newcomer
November 4, 2021

yes, I do. but i'm still considered a basic plan and am limited in what I can do despite purchasing the upgrades?

L
Newcomer
LoriHartAuthor
Newcomer
November 4, 2021

At the top of your https://zoom.us/billing page it says you have unassigned features - have you tried clicking the assign option there?


Yes I have tried that. It's all very confusing because it tells me I can add 1 licensed user, and that I have unassigned features but when I try to add those features or users, it tells me I have the reached the limit of licensed users...

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