Event webinar - upgraded my account but still can't host | Community
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Newcomer
November 4, 2021
Question

Event webinar - upgraded my account but still can't host

  • November 4, 2021
  • 1 reply
  • 0 views

Hi! Despite upgrading and buying a Webinar plan, I can't seem to access this feature or assign myself a License in order to access it. i'm the only person the account and paid for the upgrade, so i'm not sure why I can't access it. 

1 reply

Rupert
Community Champion | Customer
Community Champion | Customer
November 4, 2021

Hi @LoriHart 

 

Do you see the Webinar package in your Billing section as an active subscription?

 

https://zoom.us/billing

 

 

LoriHartAuthor
Newcomer
November 4, 2021

yes, I do. but i'm still considered a basic plan and am limited in what I can do despite purchasing the upgrades?

LoriHartAuthor
Newcomer
November 4, 2021

is this not considered PRO plan? if I do another upgrade, it would upgrade me to Business...


not sure if the screenshot went through but I thought this indicated that I had a pro account