Event webinar - upgraded my account but still can't host | Community
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L
Newcomer
LoriHart
Newcomer
November 4, 2021
Question

Event webinar - upgraded my account but still can't host

  • November 4, 2021
  • 1 reply
  • 0 views

Hi! Despite upgrading and buying a Webinar plan, I can't seem to access this feature or assign myself a License in order to access it. i'm the only person the account and paid for the upgrade, so i'm not sure why I can't access it. 

1 reply

Rupert
Community Champion | Customer
Rupert
Community Champion | Customer
November 4, 2021

Hi @LoriHart 

 

Do you see the Webinar package in your Billing section as an active subscription?

 

https://zoom.us/billing

 

 

L
Newcomer
LoriHartAuthor
Newcomer
November 4, 2021

yes, I do. but i'm still considered a basic plan and am limited in what I can do despite purchasing the upgrades?

L
Newcomer
LoriHartAuthor
Newcomer
November 4, 2021

And you are not able to Edit your own user here to assign your license? https://zoom.us/account/user#/

 


right -- when I go to add one licensed user or even switch my account to webinar, I get this...which makes no sense because I'm supposed to be the licensed user...

 

I've tried logging in and out several times, and because Zoom considers me a 'basic' account, I can't connect with a customer support service. 

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