Hello,
I am trying to change the email address in my profile, and get this error: Unable to update email(Error code: 33000).
The support chatbot recommended I try to create a new account. When I do this, I get the same error code.
I don't see any information about this error code in the Knowledge Base, and I do not have a support contract.
Any help would be appreciated.
Hello @Ma901,
Welcome to Zoom Community! Unfortunately, I'm not familiar with error code 33000 and have never seen it before. I know that you must be entering an email address that does not already exist in Zoom.
You can change the email address associated with your Zoom account from your user profile. When you're signed in, you can view which sign-in methods are set up on the Profile page, under the Sign In section. It is possible to have more than one sign-in method, as well as having some of those disabled by an admin for the entire account. There are five sign-in methods that you can use to access Zoom:
If you no longer have access to your original email address to verify the change, learn what options are available to you based on your account type.
If you're on a Basic (free) account, you will need to create a new Zoom account.
If you're on a paid account, complete the following steps:
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
