Errors when trying to change email address or create new account

[Ma901]

Hello,

I am trying to change the email address in my profile, and get this error:  Unable to update email(Error code: 33000).

The support chatbot recommended I try to create a new account.  When I do this, I get the same error code.

I don't see any information about this error code in the Knowledge Base, and I do not have a support contract.

Any help would be appreciated.

[S_K · Accepted solution]

Hello @Ma901,  

Welcome to Zoom Community! Unfortunately, I'm not familiar with error code 33000 and have never seen it before. I know that you must be entering an email address that does not already exist in Zoom.

You can change the email address associated with your Zoom account from your user profile. When you're signed in, you can view which sign-in methods are set up on the Profile page, under the Sign In section. It is possible to have more than one sign-in method, as wel...disabled by an admin for the entire account. There are five sign-in methods that you can use to acce...

• Work Email: Standard email and password login unique to Zoom.
• Single Sign-On (SSO): Sign in with your company credentials. 
  Note: If your account uses Single Sign-...contact Zoom Support for assistance updating your Zoom account to the new email address.
• Apple: Sign in with authentication from your Apple account.
• Google: Sign in with authentication from your Google account. 
• Facebook: Sign in with authentication from your Facebook account.
  Note: If your profile uses the work email, Apple, Google, or Facebook login method, you can change your email address in Zoom. If you need to add an email address and password login to a Facebook, Apple, or Google login, learn how to link additional login methods.
  If you need to change the account owner to another Zoom user, learn how to change the account owner.

   

  If you no longer have access to your original email address to verify the change, learn what options are available to you based on your account type.

  If you're on a Basic (free) account, you will need to create a new Zoom account.

  If you're on a paid account, complete the following steps:

  1. Access the support request form. 
  2. Next to Unable to access your account?, click Troubleshoot login issues.
     The chatbot will open and provide you with a list of options to assist you with changing your login email if you don't have access to the original email address.

@Ma901