Edit of the invoice after it's been paid | Community
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Newcomer
Nela
Newcomer
September 6, 2021
Question

Edit of the invoice after it's been paid

  • September 6, 2021
  • 2 replies
  • 0 views

Hello, 

 

Is there a chance to change the information on the invoice once it was paid? I updated the card info, clicked "Save" and it already proceeded with the payment. I didn't update the billing information before though.

 

After I edited the billing info, it was too late and the invoice is showing me previous data. 

Is there someone I can contact within the company (administrator etc), who could edit the data?

 

Nela

2 replies

ZoomVA
Community Manager
ZoomVA
Community Manager
October 19, 2021

Hi @Nela I'm so sorry you did not receive a response to your post yet. It looks like you did the right thing by contacting Zoom's Billing Team for assistance with this specific invoice. I'm glad they were able to help! While we can help with general account management questions in the Community, issues with a specific invoice are usually best handled by chatting with our support team or opening a web case.

    F
    Newcomer
    FlorenceK
    Newcomer
    October 18, 2022

     

    Hi. I'm sorry but I just can't find any way. 

    I just paid the annual invoice but once printed I realized the address is not correct anymore and the credit card changed too! How can I make sure the payment went through + how can I edit the invoice?!? Can someone help?!?

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