Download copy of my BAA from current account (not a new account) | Community
Skip to main content
C
Newcomer
ChristinaMYS
Newcomer
April 20, 2023
Question

Download copy of my BAA from current account (not a new account)

  • April 20, 2023
  • 7 replies
  • 1 view

I need a copy of my BAA, which was signed several years ago, but I am unable to find it. I contacted Sales, but have not heard back. Is there a place within my current account settings/management functions that will help me obtain a copy of the signed BAA? 

    7 replies

    D
    Newcomer
    daviswj
    Newcomer
    May 8, 2023

    Did you ever find the answer how to find and download a copy? I need this as well and have searched and searched and sat online forever waiting for sales to answer the phone...

     

      C
      Newcomer
      ChristinaMYSAuthor
      Newcomer
      May 8, 2023

      Yes, I actually was on hold for an hour with Sales to find out it in my account in a matter of seconds. Here is the pathway: Account Management, Billing, and Current Plan menu options. It should be there under your current plan description. If your BAA is not enabled on your HIPAA compliant Zoom account, the option to enable it is found by scrolling down the page at the above pathway (Account Management/Billing/Current Plans) to find a prompt "Interested in other available plans?"

       

      Scroll down to find Business Associate Agreement and click on Enable (instead of Add to cart). 
       
      For the BAA I signed back in 2021 before it was automated, I did have to request that in my call to Sales and it was sent to me within 24 hours. 
       
      Hope this helps! 
        K
        Newcomer
        Karol272
        Newcomer
        August 4, 2023

        This was so helpful. Thank you!

        D
        Newcomer
        daviswj
        Newcomer
        May 8, 2023

        Thank you so much for replying!

        Yes, your answer absolutely helped. I appreciate it!

        C
        Newcomer
        CGNOLAND
        Newcomer
        August 11, 2023

        They seemed to have changed labeling in Account Management. I still can't find my BAA or info on how to enable one.

         

          C
          Newcomer
          ChristinaMYSAuthor
          Newcomer
          September 6, 2023

          Yes, the margin menu options are different. I can now find my enabled BAA in Plans and Billing/Plan Management. 

            R
            Newcomer
            rkoo
            Newcomer
            September 6, 2023

            Thanks for that new path. Unfortunately, when I look there (in "Plan Management"), I see my plan type, but even when I click on "Plan Details," I don't see BAA or Business Associate Agreement - or HIPAA -  mentioned anywhere at all.  Frustrating, because I definitely chose to activate a BAA when I upgraded to "Zoom One Pro."  That's really the only reason I decided to pay 😞

            R
            Newcomer
            rkoo
            Newcomer
            September 6, 2023

            There doesn't seem to be a pathway that matches the wording shown in the post on 7/3/23.  No tab or menu item called "Account Management."  I'm on the website, not the app, if that matters.  I don't see "current plan" anywhere either. Can anyone tell me the pathway, with the exact current wording?  TIA!

            C
            Newcomer
            ChristinaMYSAuthor
            Newcomer
            September 6, 2023

            Yes, the margin menu options are configured differently now. As of today, I can find my enabled BAA in Plans and Billing/Plan Management. 

              T
              Newcomer
              timch
              Newcomer
              September 27, 2023

              Thank you for posting this more up to date response. Very helpful. For those needing to enable one, I found it by going to Plans and Billing -> Plan Management -> scrolling to "view more products" and the BAA is the final product in the list. The option to simply "enable" was present and it is now showing as a product in my Zoom Pro plan.

              D
              Newcomer
              Dondan
              Newcomer
              May 13, 2024

              I need a copy of my BAA PLEASE

              P
              Newcomer
              PVAMom
              Newcomer
              August 14, 2024

              Dondan, I found mine today by navigating the left margin options of my profile page.  Go to Admin--Plans and Billing--Plan Management, and you'll find a section labelled Business Associate Agreement."  Click on Manage and you should find an option to view and then print the BAA.  Good luck!

              Terms & ConditionsAccessibility statement
              Copyright © Zoom Communications, Inc. All rights reserved.