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Downgrading from annual plan to monthly plan

Max_BOL
Newcomer
Newcomer

‎2023-09-02 05:05 AM

Hi,

 

My account expired in July and i then decided to choose a monthly pro plan, now that i try to cancel my annual subscription it says I have unpaid dues and when I checked the invoice history there is a invoice from July 2023 to July 2024. However i was able to continue using zoom through the month of august, i can pay the monthly charges but not the annual charges.How do i go about this? Pease advise

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