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Do I have an account configuration error regarding assignment of licenses?

AfricaDan
Newcomer
Newcomer

‎2023-04-04 07:04 AM

Hi friends,

I have a Zoom Pro account.  I understand that I should have nine licenses available.  But when I reach the user assignment page, I find that I cannot assign any licenses out. I am the only licensed user showing among my half dozen colleagues. When I try to assign a license to one of them, I get a message that all of my licenses have been assigned, and the people revert to "Basic."  

Could we have a configuration error in my account? Am I missing something?

 

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3 REPLIES 3

veronika_greb
Explorer
Explorer

‎2023-04-06 11:34 AM

I have the same problem. Moreover, I myself don't have license and can't contact live support. Have you tried calling them?

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mireiacc
Explorer
Explorer

‎2023-04-27 12:41 PM

The same topic was discussed here and you may find answers to your questions:

https://community.zoom.com/t5/Billing-Account-Management/unable-to-assign-lisence-because-quot-You-h...

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