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Declined payment

Duncan11
Newcomer
Newcomer

‎2023-06-09 07:29 PM

I have tried several times to pay my monthly account charges to no avail. Each time I received a declined message.

Funds are on the card. I even tried another credit card and got the same result. Please inform me on what other steps I can take to resolve this matter. I do not want to lose my account for non-payment since I am not at fault.

Duncan11

Topics:
1 REPLY 1

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2023-06-12 12:08 PM

Hi @Duncan11! Could you please contact our billing team about this at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032


Bri
Zoom Community Team
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