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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Contacting zoom - urgent

RafalWerez
Newcomer
Newcomer

‎2023-12-21 12:34 AM

Can anyone tell me how can I contact zoom directly? I have an urgent matter to resolve, I tried to post on community but I received "0" response". I would like to talk to a real zoom consultant on the phone or be able to email or chat to one.

Best regards,

Rafal

 

 

 

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2 REPLIES 2

ArvinG
Zoom Employee
Zoom Employee

‎2023-12-22 07:49 AM

Hey there! Here are a couple of options:

 

  • Submit a ticket using this link or;
  • You can also call for support at +1.888.799.9666 (Assuming you're in the US - you can refer to this link if not. The number can be found at the bottom of the page under the "Phone" section) l SUPPORT EXT. 2

RafalWerez
Newcomer
Newcomer
In response to ArvinG

‎2023-12-22 11:18 AM

Thank you. I am not in the US and I already tried the second option you suggested by asking a question in community but received "0" response to my request for several days now. So now I submitted a request using a ticket with a link you provided. Zoom ascribed me 4 priority level. I wonder how these priority levels are assigned. If my matter is not resolved in the next few days, it will be too late. :(

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