Confirmation email not received and not in spam | Community
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E
Newcomer
ecc1
Newcomer
July 5, 2022
Question

Confirmation email not received and not in spam

  • July 5, 2022
  • 6 replies
  • 0 views
No text available

      6 replies

      Bri
      Community Manager
      Bri
      Community Manager
      July 5, 2022

      Hi @ecc1, and welcome to the Zoom Community! Do you mind letting us know what confirmation email you're referring to? 

        J
        Newcomer
        JoeyGoldstein
        Newcomer
        July 26, 2023

        I’m having the same issue I registered for a zoom meeting and got the registration acknowledgment but then didn’t get the confirmation log in email I’ve checked spam and it’s not there it’s happened to me now 3 times all the last 3 meeting registrations… 

          E
          Newcomer
          ecc1Author
          Newcomer
          July 26, 2023

          Joey: we found it in the "TRASH" folder. Try again and look there - it disappears after 10 mins. 

            E
            Newcomer
            ecc1Author
            Newcomer
            July 6, 2022

            We get a message that Zoom doesn't recognize our device. So it sends a confirmation # to our registered email, but it does not arrive. Nor is it in spam. 

              F
              Community Champion | Customer
              Frank_TB
              Community Champion | Customer
              July 26, 2023

              Hi,

               

              If you are sharing a Zoom account and Zoom thinks it is coming from an unusual IP address  other than the Zoom account holder it will send a verification email one-time passcode (OTP)  as a security procedure. 

               

              https://support.zoom.us/hc/en-us/articles/6188435206157-Verifying-your-account-via-one-time-passcode-OTP- 

              This email will be sent to the registered email of the account holder as sharing of Zoom accounts is against the TOS.

               

              Regards

              If my reply helped, don't forget to click the accept as solution button!

              OverCoffee
              Newcomer
              OverCoffee
              Newcomer
              July 27, 2022

              We are having the same issue with about 4 accounts. Has there been a solution found to help with this

              E
              Newcomer
              ecc1Author
              Newcomer
              July 28, 2022

              YES we found a solution. Our confirmation code was going straight to TRASH, where it sat for ten minutes before disappearing. So try again, go straight to the trash and see if the code is there! 

              Z
              Newcomer
              zoomdamakina
              Newcomer
              August 10, 2022

              That did not help me. It simply didn't work. 

              F
              Community Champion | Customer
              Frank_TB
              Community Champion | Customer
              July 26, 2023

              Hello,

               

              If you are unable to receive emails from Zoom, including notifications and activation emails, you can use the following information to troubleshoot.

               

              Account-related notifications will come from no-reply @51.us.
              Support ticket emails will come from support @zoomus. zendesk.com.
              While most mail servers receive Zoom's emails within a few minutes, some mail servers may take 30 minutes or longer.

               

              If your email is managed by your organization, you can ask them to ensure
              no-reply @51 .us, as well as the following IP addresses, are allowed by your company's email server:

              149.72.21.92
              149.72.32.163
              149.72.59.154
              149.72.112.79
              149.72.122.209
              149.72.134.114
              149.72.163.203
              149.72.185.127
              149.72.191.243
              149.72.196.70
              149.72.196.77
              149.72.198.96
              149.72.198.100
              149.72.199.144
              149.72.249.102
              149.72.73.235
              159.183.141.227
              159.183.146.28
              159.183.146.37
              159.183.146.41
              159.183.150.18
              159.183.151.211
              159.183.151.213
              159.183.156.108
              159.183.179.39
              159.183.187.77
              159.183.192.104
              159.183.198.7
              159.183.198.70
              159.183.204.195
              159.183.220.232
              159.183.220.239
              167.89.93.232
              168.245.118.48
              170.114.15.172
              170.114.15.173
              170.114.15.174
              170.114.15.175
              170.114.15.176
              170.114.15.177
              170.114.15.178
              170.114.15.179
              170.114.15.180
              170.114.15.181
              170.114.15.182
              170.114.15.183
              170.114.15.184
              170.114.15.185
              170.114.15.186
              170.114.15.187
              170.114.15.188
              170.114.15.189
              170.114.15.190
              170.114.15.191
              170.114.15.192
              170.114.15.193

               

              More details here

              https://support.zoom.us/hc/en-us/articles/360032808951-Not-receiving-emails-from-Zoom 

               

              Regards

              If my reply helped, don't forget to click the accept as solution button!

              J
              Newcomer
              JoeyGoldstein
              Newcomer
              July 26, 2023

              I don’t have anything in spam I checked twice and tried twice to register and it said I was but I got no email confirmation registration log in information email (I get the immediate confirmation that I’m registered) but then no email with the log in info again there’s nothing in

              spam

              email with 

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