Charged for a subscription I didn't sign up for | Community
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Newcomer
EmmaO
Newcomer
June 8, 2022
Question

Charged for a subscription I didn't sign up for

  • June 8, 2022
  • 2 replies
  • 0 views

i have been charged for a subsciption i didn't sign up to! I don't know how to get hold of Zoom customer service to report this. Can anyone help? Thanks.

 

2 replies

M
Community Champion | Employee
Mr_Zoomtastic
Community Champion | Employee
June 8, 2022

Hi @EmmaO 

Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 Please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



If this helped, please remember to click on the "Accept as Solution" button below.

J
Newcomer
JAF44
Newcomer
February 5, 2024

I have also been sent a bill for a subscription for $471 I did not order or inquire about.  I would like this corrected immediately .  This is unacceptable!  Please advise how to have this corrected . @Mr_Zoomtastic

M
Community Champion | Employee
Mr_Zoomtastic
Community Champion | Employee
February 7, 2024

Hi @JAF44 ,

Please also contact our billing department by opening a ticket using this link: https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=cb06ab4b8702255089a37408dabb3555

Please be sure you are logged in with your Zoom account so we can access all the necessary data on our end.

If this helped, please remember to click on the "Accept as Solution" button below.

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