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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

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Charged Incorrectly

AL_
Newcomer
Newcomer

‎2023-04-19 11:01 PM

I cancelled my Pro Plan on 24/01/23 and received a confirmation that it would end 22/02/23. However, 31/03/23 $230.89 came out of our business bank account from Zoom. I can't see this receipt on our account so i'm not sure what has happened here...

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Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2023-04-21 12:00 AM

Welcome to the Zoom Community, @AL_ 

 

Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032


Ray -- check out the GoodClix website.
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