cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Changing email login address when original address is no longer active

J-Michael
Newcomer
Newcomer

My original sign in email address is no longer active and I cannot access it. I went to settings and updated to an active email address but received a message to contact Zoom help in order to activate the change. I tried Zoom chat but was told I do not have access to live chat support and was given no option to fix the problem. What now?

2 REPLIES 2

AaronO
Contributor I
Contributor I

Hi J-Michael,

You should be able to submit a request that isn't a live chat by going here: https://support.zoom.us/hc/en-us/requests/new 

Or go here https://support.zoom.us/hc/en-us/articles/201362003 and scroll to the bottom and select "submit a ticket"

AaronO_0-1689346910438.png

 

RN
Community Moderator | Employee
Community Moderator | Employee

Hi @J-Michael for this the process changed a little bit for unable to accessing email address' to your account. 

 

You will need to submit a ticket here https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 and for the Request type:  --> About: 

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!