Changed zoom email for login now all my stuff is gone

Forum|Forum|1 year ago
July 6, 2024
1 reply
0 views

I changed the email I would log in with now my personal meeting ID is different, the already scheduled meetings are gone (huge issue, already gave people those links) and my license isn't associated with my account anymore so I can't edit users, change the personal meeting ID, the billing history is also gone. Support is closed. Help.

Ray_Harwood

Community Super Champion | Customer

Welcome to the Zoom Community, @jennieschott.

There are instructions in this Zoom Support article on the correct way to change an Email address associated with an account:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063624

If you didn't follow these instructions, it's most likely that you created a new account, which would not have access to the assets (meetings, recordings, etc.) of the old account. If you still have access to the old account, please respond here an hopefully someone will reach out to you and assist you in getting the two accounts properly merged/transferred.

J

jennieschottAuthor

Newcomer

Thanks. Those were the exact instructions that I followed. It had me confirm in both emails that I was changing the log in email. But once those were confirmed rather than having a new email login, I had a whole separate account and the old account info was gone. I upgraded my plan today just to be able to talk to a person. They found the original account and got me back in and I won't be trying to change the email login ever again.

Ray_Harwood

Community Super Champion | Customer

Thanks for the update, @jennieschott. Glad you got it all squared away.

Getting Started

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded