Change the Billing Country | Community

Newcomer

Question

Change the Billing Country

Forum|Forum|2 years ago
January 23, 2024
1 reply
13 views

I've moved to a different country. When I try to change my billing address, I'm unable to do so. The error shown is "We are unable to update your billing country since it is ineligible for this currency" and I'm unable to change the currency as that is disabled.

Billing & Invoices

Community Champion | Employee

These articles might help:

Frequently asked questions on currency change
Updating your Zoom billing contact (Sold To address can also be updated here)

If you still need assistance, I recommend that you contact Zoom Billing for assistance. They will need to access your account to determine the issue.
- Contact Billing

Newcomer

I've tried these. It doesn't work.

Newcomer

May I have your account number, please? I will take a look. If needed, I can try to create a ticket for you.

I have the same issue, can i change my country or i need to open a new account ?