Change email to my old inactive email

Forum|Forum|3 years ago
June 30, 2022
2 replies
1 view

How can I change my "free" account's email address? I closed down the original email about a year ago so no updates will be received there.

I can get access to the profile and have tried to change the email and/or delete the account, but when it asks for my password it keeps saying the password is incorrect. I now have only 2 more tries to get the "right" password keyed in.

Maybe just best if I create a new login account with my current email, but how do I remove the old account or recover the password and make changes?

Account Access

S_K

Community Champion | Employee

Hi there!

If you no longer have access to the email address attached to your Zoom account, contact Zoom Support.

If my reply helped, don't forget to click the accept as solution button!

~S

D

daniela23

Newcomer

I just did and there is no point. I submitted a ticket from my new email address (since i can't access the old one) and I received an email saying: "Our records indicate that the email address provided in the request is not associated with an active Zoom account so we are unable to respond to your open ticket."

Any other ideas?

S_K

Community Champion | Employee

Please try this link directly. If not already selected, choose "Technical Support". Enter subject: "No longer have access to email associated to account number _____________". In the description, reference the email address currently on your account. Creating a new account is also an option, especially if there are no recordings you need to access on your old account.

S_K

Community Champion | Employee

There are many free accounts that have account numbers. Those accounts have a payment method associated to them. In any event, if you no longer have access to an email address associated to a free account, the best solution is to create a new account using your new email address.

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