Cannot sign in with Apple ID | Community
Skip to main content
Newcomer
February 9, 2024
Question

Cannot sign in with Apple ID

  • February 9, 2024
  • 16 replies
  • 2 views

I cannot sign in with my Apple ID. This is the only method I can access the account.

So I cannot change my billing status.

If I try to sign in with Apple ID, then return to the sign-in page again.

How to solve it? Chatterbot is completely useless.

16 replies

Newcomer
February 9, 2024

I am also having issues signing in with Apple as well. When I click the icon at the bottom and authenticate with Touch ID, all it does afterwards is just refresh the sign in page and my account is not signed in. And the chat bot is completely useless since they force me to sign in to chat with an agent which doesnt work since the issue at hand is literally not being able to sign into my account. Had to create a second account just to post this as my paid zoom account is stuck behind Sign in with Apple. And how has Zoom not even fixed this after a few days or even acknowledged the problem especially after the recent launch of Vision Pro?

Newcomer
February 17, 2024

I also have had the “authentication failed” message when using apple to sign in where I purchased my annual PRO zoom membership (good through June 24).  It has failed to log me in for 3 days and keeps bouncing me to a new sign in screen.  I have my host key, personal meeting id, host id and apple relay email id, but none of that data allows me to login as a host?  WTF

Newcomer
February 9, 2024

Same issue here, I have the pro plan through apple but can't submit ticket or see my host key b/c it just refresh and kicks me back to the login page. I tried contacting sales and after 16 minutes it says you've called when the offices are closed call again. 😒 I've emailed at zoom renewals email and hopefully it doesn't take more than 48 business hours to get a reply from them.

Newcomer
February 10, 2024

Cannotsignin

i have the same exact problem, and it happened at the same time, 2024/02/09. I have a TON of important stuff saved on my zoom, but I can’t access it because whenever I try to sign in with my Apple ID, it says “Authentication failed, please try again” no matter how many times I try. I deleted zoom, reset my device, updated my device, updated zoom, there’s nothing wrong with my device and my internet is completely fine. Yet it keeps saying the same thing. I hope this problem is fixed soon, because I can’t STAND not being able to talk to/call my friends and I really need those important stuff I have saved on it. 
(P.S, when I try signing in on the website, it just takes me back to the sign in page.)

 
Newcomer
February 10, 2024

I am having a similar issue is there any update?

Newcomer
February 11, 2024

Zoom Community, kindly present a solution for this problem. The only device I am able to access zoom is through my phone under the same apple ID as it is showing my existing accountID. I am not able to access my account in any other apple device of mine. 

Newcomer
February 13, 2024

I have the exact same problem, I will need to cancel my subscription if is not working 

Newcomer
February 13, 2024
Newcomer
February 14, 2024

This worked in allowing me to login and change my private relay address to my regular email, however this does still not allow me to sign in with Apple. I was able to download my recordings and the information I wanted to recover. I hope this is fixed soon.

Newcomer
February 13, 2024

Please Zoom can you fix this, all my information is saved here, I can't believe how rubbish your customer service is for such massive corporation. Or give some kind of solution, I have several meetings that I can no longer access until this is fixed!

Newcomer
February 14, 2024
Newcomer
February 14, 2024

[Solved]
I paid for Zoom One Pro on iPad AppStore, but can't login with Apple button.
Support says I only have Basic account linked to my Gmail, which is true.
They can't find my paid account even though I used same Gmail for Apple ID.

Fix:

Find your unique private email (like ***********) in app (I found under "switch account" menu). If you can't find it, I think Apple can help you.
Request password reset using this email on Zoom website or app.
Reset password and login to Zoom One Pro!
Tip: Consider changing Zoom sign-in email to your regular email to avoid future trouble.

Avoid signing in with Google/Apple.

Newcomer
February 14, 2024

I requested forgot password with the private relay email, however it says 'There was a recently a request to change the password on your account. Based on our records, you used Apple to sing in Zoom, click the button below, then select sign in with Apple. 😥