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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Cannot find my account

SaraRass
Newcomer
Newcomer

‎2024-06-16 12:00 PM

I have a Zoom account for $160/year. Want to cancel it. When i go to web portal i am immediately logged in on old email, and into a basic -free-account. I absolutely go in circles on the website trying to log out and re log in on new email -i just remain in the previous basic account. Can anyone assist? 

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S_K
Community Champion | Employee
Community Champion | Employee

‎2024-06-21 03:56 PM

Hi @SaraRass 

 

If you no longer have access to the email address attached to your Zoom account, learn how to submit  a request to Zoom Support to change the sign-in email.

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