cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Cancelling a Paid Account in Canada

FredBlair
Newcomer
Newcomer

‎2023-10-28 09:23 AM

My wife has a paid account that she would like to cancel.  She lives in Canada and therefore cannot use the 888 phone number that is limited to use in the U.S.   There appears to be no Canadian support on the website.  She has cancelled payments on her credit card but she was billed again a month later on that same credit card account.   How can she cancel her paid account?

Topics:
0 Likes
1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2023-10-28 08:37 PM

Welcome to the Zoom Community, @FredBlair.

 

Ask her to submit a support ticket to Zoom’s Billing team here and they should be able to assist her.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

Ask her to log in to the Zoom Web Portal (Zoom.us) before entering the ticket. 


Ray -- check out the GoodClix website or the Z-SPAN website.
0 Likes