cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Cancelling Service

Go to solution
kf1234
Newcomer
Newcomer

‎2021-08-18 02:24 PM - last edited on ‎2023-03-31 02:38 PM by Community Moderator | Employee

I would like to discuss cancelling service.  Terms state that I must cancel in writing at least 30 before end of term.  I am unable to get to the correct department or person to start this process.  

 

Can someone walk me through it?

Topics:
0 Likes
1 ACCEPTED SOLUTION

Go to solution
Bort
Zoom Employee
Zoom Employee

‎2021-08-18 02:30 PM

Hi @kf1234 

If you are wanting to cancel your Pro or add-on subscription, we have a support article to guide you through that process.  

If you have a Business or higher account, you should get in contact with your account's personal Account Executive, who can help you with canceling or downgrading your service. If you are unsure of who that is, you can contact our Sales team to get assistance. 

 

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

View solution in original post

1 REPLY 1

Go to solution
Bort
Zoom Employee
Zoom Employee

‎2021-08-18 02:30 PM

Hi @kf1234 

If you are wanting to cancel your Pro or add-on subscription, we have a support article to guide you through that process.  

If you have a Business or higher account, you should get in contact with your account's personal Account Executive, who can help you with canceling or downgrading your service. If you are unsure of who that is, you can contact our Sales team to get assistance. 

 

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.