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Cancelled trial--still getting billed

TDBarton
Newcomer
Newcomer

‎2023-08-15 11:12 AM

Hi,

I hope someone can help.  I cancelled a basic subscription during the trial period and have now received two billings.  Calling on the phone has netted long hold times that I've had to abandon 2X.  Does anyone have any suggestions?  I cannot find an email address for customer service.  If anyone has an address please help.

Much appreciated,

TDC

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Bri
Community Moderator | Employee
Community Moderator | Employee

‎2023-08-18 08:12 AM

Hi there, @TDBarton ! Could you please contact our billing team about this at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 


Bri
Zoom Community Team
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