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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Canceling

don9
Newcomer
Newcomer

‎2023-05-17 10:52 AM

I want to cancel but the site says, though I paid automatically last month, I cannot get refunded - why not? I have not used it in the last month and I want to cancel. Solution?

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1 REPLY 1

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2023-05-17 03:29 PM

Hi @don9, welcome to the Zoom Community!

 

Please contact our billing team about this by submitting a billing ticket. They have access to your account and subscription information and can assist if possible.

 

Thank you!

Carla,
Zoom Community Team


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
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