Canceled plan years ago and still being billed | Community
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Newcomer
May 1, 2024
Question

Canceled plan years ago and still being billed

  • May 1, 2024
  • 0 replies
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Hello, I canceled my Zoom plan years ago and just found out that I am being billed.

 

The plan was under another employer account with an email address I no longer have access to / can't log into to request the refund.  In other words, I'm locked out from re-canceling a plan that I canceled years ago and can't cancel again, so I need direct customer service help.

 

What email address or telephone number or direct chat feature can I access for support to reconcile this issue?