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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Can't pay

CCIFranceRussie
Newcomer
Newcomer

‎2022-04-26 07:33 AM - last edited on ‎2023-04-21 10:16 AM by Community Moderator | Employee

Hello! Our company has troubles with payments.  We've used Russian credit card to pay, but according to the situation with payments from Russia, we think it is impossible now. So we haven't pay for two months already and are looking to any solution! If someone has any information please contact us.

Thanks in advance!

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2 REPLIES 2

ZOOMs
Newcomer
Newcomer

‎2022-05-22 12:06 PM

Добрый день!

Напишите мне в Telegram @MigSoftRU, помогу.

crchan123
Zoom Employee
Zoom Employee

‎2022-07-11 03:25 PM

Hi @CCIFranceRussie! Please contact our billing department by opening a ticket here: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

They will be able to assist you in resolving your billing concerns. When you open a ticket, please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

If this helps, please remember to click on the Accept as Solution button below!

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