Can't login as can't verify account | Community
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D
Newcomer
duncan2
Newcomer
November 11, 2023
Question

Can't login as can't verify account

  • November 11, 2023
  • 4 replies
  • 0 views

Hello, I can't login to my pro account as the email associated with the account no longer exists so I can't receive a verification email. So this means I can't access tech support either. I need to be able to log in so I can change the email associated with the account. Any suggestions thanks?

4 replies

bstrelko
Community Champion | Customer
bstrelko
Community Champion | Customer
November 11, 2023

I would try reaching out to a human in Zoom Sales (+1 (888)799-9666) to see if they can link you up with another human to get this ironed out!

    D
    Newcomer
    duncan2Author
    Newcomer
    November 11, 2023

    Thanks I'll try that!

    M
    Newcomer
    mking
    Newcomer
    November 15, 2023

    This support system is extremely difficult an frustrating.  I cannot log into my account and I cannot create a help ticket (requires log in).  I need to change the email address for my account.  HOW CAN I GET HELP?

     

    bstrelko
    Community Champion | Customer
    bstrelko
    Community Champion | Customer
    November 15, 2023

    Have you tried calling the number above?

    J
    Newcomer
    ja613
    Newcomer
    December 5, 2023

    Thank you @bstrelko . @mking This worked! I couldn't get through online support tickets for the last three weeks and saw this chat last night. Just got off the phone with a nice Zoom employee in Billing. It took a good 15 minutes and you'll want to have your latest zoom invoice handy for verifying the account. She also helped me turn off OTP and use TFA instead. I'm all set! Really appreciate the advice including the phone number. 

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