Can't get live chat support | Community

Newcomer

Question

Can't get live chat support

Forum|Forum|1 year ago
August 16, 2024
3 replies
11 views

I have a paid account but the chat bot says I cannot get support for my account, I have to use the community forums, why is this?

Community Manager

Hi @MPRachel,

I'm sorry for the inconvenience. Live chat support is included as part of the service for customers on our Pro Plan who have more than $50 per month. You may check the support plans here.

However, you can still receive support by submitting a ticket through our support system or engaging here in the community forums. Both of these options are available to help address your inquiries and provide assistance.

Thank you for your understanding, and please let us know if you have any further questions.

Newcomer

That is inconsistent with what it says on the support upgrade page. Paid plans above $10/month are supposed to include Live Chat support.

Community Champion | Employee

Hi @trstillwell ,

this post is from 2024. The requirements have changed and it's now $10/month as you have stated. Also see here.

I hope this helps.

Cheers,

Zoom Community Team

Newcomer

Yes, this is a new twist and unfortunately, their chat bot is incredibly stupid. Dumber than comcast and that's really, really stupid.

Newcomer

I wonder if it gets any dumber than Xfinity's bot. Good customer support is hard to find nowadays, but taking your money is easy.