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Can't find zoom email associated with our paid account

julie1812
Newcomer
Newcomer

‎2023-05-02 07:27 PM

We have a pro, paid account.  I receive (and pay!) the bills and the account is associated with my email, but for some reason that is NOT the email used to log into the account and make calls, and I don't know what that email is.  I have our account number and our bills.  But without the actual log-in email, I can't get support.  What should I do?

2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-05-08 11:54 AM

Hey @julie1812 this isn't something I can further look into and assist over the community. I would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here. 

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Zoom Community Moderator
he/him/his

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mdtouhahossain1
Newcomer
Newcomer

‎2023-05-10 11:29 AM

 
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