cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

Vote now

Can't contact live chat or phone support but my account says that I have it.

Frustrated_Tech
Newcomer
Newcomer

‎2023-10-31 11:55 AM

It says that my account is Business/Business Plus/Enterprise. It says that I have live phone support and live chat support, but when I try to contact either through calling or using chatbot to connect me with an agent, it says that my account doesn't have it. I really need to get in touch with a live tech for an issue. What should I do? I submitted two tickets and I am not getting a response there, either.

Topics:
0 Likes
1 REPLY 1

Frustrated_Tech
Newcomer
Newcomer

‎2023-10-31 01:30 PM

Resolved.

0 Likes