Can't access my account. Zoom doesn't recognise my email address anymore.

[Tara5]

Hi. I access a work paid-for account for a company. I can't now access the account and it says there is no account associated with my email address. Consequently I have no access to the company zoom account and the email reset doesn't work. Can anyone help?

[jambetsamartin]

Helo, 

I seem to have lost my login credentials.

Whenever I login, am requested to upgrade yet am paid up on annual plan till November 2023. My account details are below.

Zoom Account Number: 124558178
Payment Method: Credit Card
Payment Date: 11/14/2022
Amount: $121.71