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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

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CHANGE ANNUAL PACKAGE TO MONTHLY PACKAGE

Heroenglish
Newcomer
Newcomer

‎2021-07-12 01:05 AM

Dear zoom, I have just placed a pro order on zoom.us . I would actually like to place a monthly order, but when coming to payment part, I didn't notice zoom had chose annual for me and I was charged the whole year fee. May I ask, How can I change to monthly package and will I be refunded the annual fee? Thank you zoom team.

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2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2021-07-12 09:39 AM - edited ‎2021-07-12 09:41 AM

Hey @Heroenglish, could you please create a ticket with our billing team directly at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 . Thanks! 

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Zoom Community Moderator
he/him/his

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Pat_laMorte
Zoom Employee
Zoom Employee

‎2021-08-02 04:10 PM

@Heroenglish  Were you trying to purchase EDU licenses or the pro/business level? EDU licenses are annual only.. 

Pat La Morte
Global EDU Solutions LeadZoom Video Communications
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