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CANCEL PLANE

TALI1
Listener

I accidentally purchased this program- LARGE MEETING and I can't cancel. I don't need a big plan like that. What can be done to cancel immediately?

3 REPLIES 3

VA
Zoom Moderator
Zoom Moderator

Hi @TALI1 and welcome to the Zoom Community! You should be able to cancel your plan add-on by logging into your account portal, navigating to Account Management > Billing > Current Plans, and selecting 'cancel' next to the large plan add-on. We have more instructions available in our support article How to cancel an add-on (paid) subscription. I hope this helps!


Virginia (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

TALI1
Listener

hi thank you
But I want to cancel the big plan. I can't cancel because I have an annual subscription.
I don't need the big plan, I accidentally purchased it instead of Zoom Webinar. I don't need her for a whole year.
When I click cancel, this is what appears to me:
You cannot cancel, downgrade, or downgrade your monthly add-on subscription until the end of your annual subscription billing cycle. Contact us if you have any questions.

I would appreciate your help, thanks.

S_K
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@TALI1 - I recommend that you submit a request to Zoom Billing for assistance.