CAN'T ASSIGN LICENSE EVEN WE HAVEN'T EXCEEDED THE LIMIT

Forum|Forum|2 years ago
August 4, 2023
5 replies
0 views

WE HAVE 4 LICENSE, ONLY 1 WAS ENABLED YET ZOOM KEEP ON SENDING ERROR NOTIFICATION "EXCEEDED THE LIMIT OF USERS" . WE CAN'T ASSIGN THE OTHER 3 LICENSES. WE NEED HELP ASAP!!

Other

Best answer by ZoomVA

@Margot_UGLM Were these licenses previously assigned? For more information, please see Zoom error code: “exceeded the limit of license assignment”.

The limit is based on the number of purchased licenses on your account. Once additional licenses are purchased, the limit will be increased, and you can continue assigning licenses to users. Please note: Sharing meeting licenses among multiple users is a violation of Zoom’s Terms of Service, section 1.2 Prohibition on Sharing.

If your use of Zoom services requires additional licenses to comply with Zoom’s single-user-per-license requirement, you can visit your Billing page on the Zoom web portal to purchase additional licenses. Once additional licenses are purchased, the limit will be increased, and you’ll be able to assign licenses to users

M

mariamcgrath

Newcomer

Margo, same issue here, keeps telling us to buy more, then it says we have a license and to assign it and then wont let us assign it

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Margot_UGLMAuthor

Newcomer

did you contact zoom?

A

AmyKraushaar

Newcomer

I did - via email as I don't have live support. They just told me to buy more licenses and then "you will regain your access."

But now I can't buy additional licenses either as "your plan is pending."

?

W

wwekowahyus

Newcomer

same as here ... I don't know what happened suddenly we cant assign anymore license

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Margot_UGLMAuthor

Newcomer

is there a feedback from zoom?

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wwekowahyus

Newcomer

No response yet on my tickets ...

But I will immediately cancel all plans

I have 30 regular licenses. 1 large meeting and 4 webinars with additional 500G storage ...

If this things are not responded then its no use for me to continue to use their services

ZoomVA

Community Manager

Hi @Margot_UGLM please check out Ray's response in this community thread for an explanation.

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Margot_UGLMAuthor

Newcomer

No it doesn't make sense. We need someone to talk to regarding this matter immediately.

ZoomVAAnswer

Community Manager

@Margot_UGLM Were these licenses previously assigned? For more information, please see Zoom error code: “exceeded the limit of license assignment”.

The limit is based on the number of purchased licenses on your account. Once additional licenses are purchased, the limit will be increased, and you can continue assigning licenses to users. Please note: Sharing meeting licenses among multiple users is a violation of Zoom’s Terms of Service, section 1.2 Prohibition on Sharing.

If your use of Zoom services requires additional licenses to comply with Zoom’s single-user-per-license requirement, you can visit your Billing page on the Zoom web portal to purchase additional licenses. Once additional licenses are purchased, the limit will be increased, and you’ll be able to assign licenses to users