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Billing Scam

andrew15
Newcomer
Newcomer

‎2023-07-25 04:30 AM

I went to cancel my account and got a price drop, which I accepted. However, while there's a "coupon" in my account, I still have not received my money back. This feels very scammy and I want to cancel my account. However, since now it's beyond the time allowed to cancel, I've still paid full price. 

 

This is a fraudulent activity. Please someone, cancel my account now if you're not going to honor the discount.

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1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-07-31 02:02 PM

Hey @andrew15 welcome to the community! Sorry for the experience with your billing management on the account. I would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here. 

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