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Being Charged for Free Account

jennypeterson
Listener

I have a free account with my primary email address, yet I have found recurring charges of $17.05/month. I have two other email addresses that are not recognized by Zoom, and I cannot get a live person to help me resolve this since my free account does not offer live support. Any thoughts?

1 ACCEPTED SOLUTION

S_K
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @jennypeterson !

 

I recommend that you submit a request to Zoom Billing for assistance. They may be able to determine what account number the charges are for by gathering some additional information from you.

View solution in original post

3 REPLIES 3

WencesUnzueta
Community Champion | Customer
Community Champion | Customer

Hi jennypeterson.

 

It could help to enter your user profile on the Zoom web portal (www.zoom.us) and verify in the "Profile" section if your license is correctly free or if it has already been converted to a paid user for some charge that is I've done.

Also in this portal you can check in the "billing" section if you have made other payments previously.

 

WencesUnzueta_0-1679673451351.png

 

Wences

S_K
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @jennypeterson !

 

I recommend that you submit a request to Zoom Billing for assistance. They may be able to determine what account number the charges are for by gathering some additional information from you.

Thank you!