Being Charged for Free Account

[jennypeterson]

I have a free account with my primary email address, yet I have found recurring charges of $17.05/month. I have two other email addresses that are not recognized by Zoom, and I cannot get a live person to help me resolve this since my free account does not offer live support. Any thoughts?

[WencesUnzueta]

Hi jennypeterson.

It could help to enter your user profile on the Zoom web portal (www.zoom.us) and verify in the "Profile" section if your license is correctly free or if it has already been converted to a paid user for some charge that is I've done.

Also in this portal you can check in the "billing" section if you have made other payments previously.

[S_K · Accepted solution]

Hi @jennypeterson !

I recommend that you submit a request to Zoom Billing for assistance. They may be able to determine what account number the charges are for by gathering some additional information from you.

[jennypeterson]

Thank you!